Customer Reviews

We pride ourselves on our high standard of customer service.

But don't just take our word for it, read our customer reviews below.

Catherine K, Saltburn
I received great service from Balkwell Motor Company, from the day I viewed the car to today when I bought it. Absolutely pleased with my new car. I will definitely be recommending Balkwell Motor Company for the genuinely friendly and very helpful service. Plus great Motors.
Heather H, North Shields
Great family run business Not at all pushy but very helpful. Have recommended to several friends.
Gary S, Backworth
Great to deal with, friendly service and would highly recommend to anyone. So much better then main stream dealers! Better prices too!
Bronia H, Newcastle
Fantastic experience with this company. I made an enquiry about a car on on line - it was quite late in the day but the owner said I could go and view the car a Jaguar xf portfolio - he even arranged for his son who does the sales side to come back to the showroom to show me the car in more detail. I arranged a test drive and decided to buy the car. I was given a very fair price for my trade in and from there both John Paul and his father Paul went above and beyond in terms of customer service, nothing was too much trouble from point of sale to pickup and beyond - they even provided fitted mats and made up my private plate and fitted it all as part of the service. This is a family run company with family values. I can not recommend them highly enough both for the quality of their cars and sales and after service it was excellent. I will be going back to there for servicing and MOT when required. If you are looking to change your car now or in the future go to see JP there is no pressure and no " in your face " pushy sales people. Excellent all round experience.
Jonathan C, Tynemouth
We've recently grown our family and needed a bigger car to fit all of the baby's things in. I visited several garages in the area, including the big franchises on the Silverlink and the likes of Arnold Clark and was put off by the pushy (or completely disinterested) salesmen.

Walking into Balkwell was a breath of fresh air.

Paul took the time to understand what it was I was looking for without trying to push a sale on me. He was happy for me to look and test drive several cars and, even though I felt concerned that I could be wasting his time, he couldn't have been more accommodating, despite me concluding that the car I had my heart set on was a VW Tiguan.

A week later, I received a call from the garage. Paul informed me that they now had a Tiguan available and asked if I'd like to take a look at it, with no obligation. When I saw that car, I couldn't believe it! It was exactly what I was looking for! What's more, it was so much more affordable than those I'd seen at Lookers - as a result I ended up paying considerably less for a car newer than anything I'd looked at previously.

I couldn't be happier with my new car and the fantastic customer service I received. Above and beyond! Can't speak highly enough of Balkwell Motor Company, who I've been recommending to all of my friends!
Matthew E, Benton
Got my first car from here, absolutely brilliant service!
Linda S, South Shields
I am delighted with my purchase of a Dacia Sandero from this family run business. Throughout, I was treated with consideration, without any hard selling. Very impressed indeed with the high level of service and the friendliness of the whole family. Would definitely recommend them to any prospective purchasers.
Neil E, Hexham
Bought second car from here now... knowledgeable staff and definitely get my vote
Martyn P, North Shields
Always find a good selection of well prepared cars, his prices are good and always worth a look at.
Joe Q, Newcastle
Bought my first car from Balkwell just under 2 weeks ago.
The staff were very informative and patient.
More than happy with all the functions on the car and confident that staff willl help should any problems occur further down the line.
Becki P, Whitley Bay
Lovely garage - personable and nothing is too much trouble.
Rebecca M, Forest Hall
The older guy I dealt with was very nice and it was all pretty straight forward. However a few weeks after getting it the DPF needed replacing, although they did replace it for free and managed to get a courtesy car for some of the time it was in.
Thomas J, Scholes
Traveled up after putting a holding fee on a car. All went smoothly and as expected. Looks like there's some work taking place on the forecourt which looked a bit untidy.
David W, Tynemouth
Really knowledgeable and friendly staff who really took the stress out of finding the right car. Would highly recommend to anyone.
Shirley A, Killingworth
Bought a few cars over the years and never had any real problems.
Susan L
Bought a nice little 107, had a couple of minor things with it but have always been sorted out. Decent prices although occasionally take a little while to call you back if they're busy.
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Helen B, Whitley Bay
Bought my car about 18 months ago, I found the overall service excellent. The guys that run the business are lovely to deal with, they aren't pushy like usual car salesmen and just let you browse in peace. A family member recommended them to me and I wouldn't hesitate recommending them to others. I will pay them a visit next time I fancy a change of car.
Jon C, North Shields
Ive bought my last 3 cars from Balkwell Motor Co. and can't speak highly enough of the team there.

When buying my first car, both Paul and John-Paul took time to take me through various options and were more than happy for me to test drive any of the cars on the forecourt. John-Paul helped me with my finance proposal and made sure I was aware of all the detail before I signed on the dotted line.

I have subsequently bought two further cars through Balkwell and used them for services, MOTs and any ad hoc checks over the past 9 or 10 years.

I'd strongly recommended trying out this friendly, family-run business. I don't think I'll ever use another garage!
David W, Tynemouth
Really knowledgeable and friendly staff who really took the stress out of finding the right car. Would highly recommend to anyone.
Daniel M, Newcastle
It has been just over a year since I bought my car from Balkwell after trading in my old one. I explained what I was looking for and they offered some good, practical advice and then let me know when a car that suited me was available to see and test drive! Sorting the paperwork was easy and the car was ready to collect not long after. There was one small glitch with the stereo but this was fixed promptly within a matter of days and it has run well ever since. I recently brought it back for MOT and service earlier this week, no issues found, and customer service spot on as usual. Friendly, family run business which I have and will continue to recommend to others!
Susan W, Whitley Bay
Friendly service and very helpful. I am very pleased with the car and the one minor problem I had was sorted out quickly without any hassle.
Chris T, Jarrow
I bought my car just over a year ago, and can say I had a great experience. My queries were dealt with promptly and the handover was painless. One year on I did have a small issue with the car, this was covered by the warranty so they needed the car, in one day they diagnosed sourced the part and fixed it, again a good experience.
Gavin K, Gateshead
Good quality car sales, with great aftersales and warranty, friendly positive attitude and helpful team, my new car purchase went perfectly according to plan, they kept in contact via txt all week untill i returned to collect my car on my chosen day due to work comittments. I would Certainly recomend this garage
Steve D, North Shields
Bought 2013 Seat Leon, the finance for the vehicle was completed very quickly and car was ready for collection within days.... very good service.
Shiela B, North Yorkshire
I have just bought a Nissan note from here - the service I received was fantastic - we got picked up from shiremoor metro and returned us back to shiremoor metro station - my car got delivered to my mams house - the car I bought was a used car and it feels and looks like new - also came back with mats in - I would recommend this garage 100% they are honest and trustworthy and extremely helpful
Marty L, North Shields
Highly recommendable ! Bought my son's first car from jp and the gang
First class job and we're helpful in every way it's a must if your thinking of buying a vehicle from balkwell motors
Thanks again
Sue D, Whitley Bay
As Car Sales go Balkwell are one of the best. I rang for information on a car and the chap couldn't be more helpful. When I arrived at the site I was left to have a good look around without interference, although they did approach to let me know they were there if any help was needed. The sale went smoothly and again lots of information and help was given. They said the vehicle would be ready in approximately one week but I received a call five days later to arrange collection. Everything was done to a top standard, car was immaculate, a 12 month warranty given and they even arranged to tax the car for me and save me the hassle. I will return to buy my next car.
John D, Carlisle
My family and I have bought quite a few cars from Balkwell Motors and we've always been very happy with the service we've received. Their prices are always pretty good and they've sorted out any problems we've had without any fuss. I would definately recommend them.
Xander M
Excellent! This garage gives a warm, family welcome and sorts out with a good price! Been going there for years
Gemma C, North Shields
I recently bought a VW Golf from Paul at Balkwell Motor Company, this is my third car from them (fifth in the family) and as usual it was a nice, hassle free experience.
Lizzy Y, Whitley Bay
I bought my lovely little 500 from Balkwell around 2 years ago and I've loved every minute of it! The guys at the garage have serviced and sorted the MOT for me since and taken care of any issues I've had with no fuss and without charging me a fortune! I extended my warranty and they recently carried out a gearbox repair for me which could not have been more straight forward. I was hoping they'd give it a little clean for me to, but you can't have everything!
Dorothy S, Wallsend
I have been a customer of Balkwell Motors since 2005 when I was looking for a new used car. I was without a car for some time and looked at cars in many car dealer's premises without finding one I liked. Eventually my partner discovered Balkwell Motors where my needs were satisfied. Since then I have had my car serviced at 6 monthly intervals and have taken out extended warranties. My car has had repair problems both covered and not covered by the warranty, but Balkwell Motors have always gone to great lengths to effect only necessary problems or repairs.

The owner and employees of Balkwell Motors have always been very helpful, friendly and accommodating and I am always so glad my partner made their discovery. I would not now think of going anywhere else for repairs, services, MOT's or even a replacement car as I know my needs will be met in all ways. Prior to my association with Balkwell Motors I did buy a used car from another larger dealer who did not disclose that the vehicle had been modified. I only discovered this by chance as I found I was acquainted with the previous owner. When I approached the dealer with this knowledge he treated my discovery with complete casualness. Needles to say I have not returned there. I have had no such concerns with Balkwell as I know them to be completely truthful, honest and open and I expect my association with them to last for as long as my life or at least my remaining driving years.
William T, Shiremoor
I would recommend anyone to buy a car from the Balkwell Garage. I have bought 4 cars & have had no problems whatsoever.